Kwiff Privacy Policy

Kwiff takes your privacy seriously. This policy explains how we collect and process your personal data, why we need it and what your rights are under the UK General Data Protection Regulation (UK GDPR).

What We Collect

Registration details: name, date of birth, email address, phone number and home address
Identity verification documents (passport, driving licence) when requested by law
Payment information — processed by our secure, PCI-compliant payment partners
Betting activity, account history and transaction records
Device data, IP address and session activity collected automatically when you use the Kwiff app or website
Communications you send to our support team

How We Use Your Information

To open and manage your account and process bets and payments
To verify your identity and age in line with UK Gambling Commission requirements
To monitor for problem gambling indicators and apply responsible gambling measures
To detect and prevent fraud or money laundering
To send you promotional offers and updates (only where you've consented)
To maintain and improve the Kwiff platform

Cookies

Kwiff uses cookies to keep sessions secure, remember your preferences and understand how users interact with the app. You can manage your cookie preferences at any time. Disabling analytics cookies won't affect core functionality.

Who We Share Your Data With

We share your data only when necessary. This includes payment processors, age and identity verification providers, fraud prevention agencies and our hosting and technology partners — all operating under strict contractual data protection obligations. We will disclose data to regulators, law enforcement or courts if legally required. We never sell your personal information.

Your Rights

Under UK GDPR you have the right to:

Access a copy of the data we hold about you
Correct inaccurate or incomplete records
Request deletion of your data (subject to legal retention obligations)
Restrict or object to how we process your information
Receive your data in a portable format

To submit a request, contact us at [email protected]. We will respond within 30 days. You may also raise a complaint with the Information Commissioner's Office at ico.org.uk.

Retention

We retain account data for a minimum of five years after account closure, as required by our UK Gambling Commission licence and financial regulation. Some records may be held for longer where required by law.